Our Terms and Conditions
1. These Terms
1.1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services, digital content or. courses. These terms may be used interchangeably.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information About Us And How To Contact Us
2.1. Who we are. We are Glyndwr Media Limited a company registered in England and Wales. Our company registration number is 08764217 and our registered office is at 37 Netherbury Road, London, W5 4SP. Our registered VAT number is 228594379. We own and operate under our brand as Mediator Academy.
2.2. How to contact us. You can contact us by telephoning our customer service team on +44 (0)207 127 0045 or by writing to us at [email protected] or 37 Netherbury Road, London, W5 4SP.
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our Contract With You
3.1. How we will accept your order. Our acceptance of your order will take place when you accept our terms and conditions and payment is successful, at which point a contract will come into existence between you and us.
3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the service. This might be because the service is unavailable, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the service or because we are unable to meet a delivery deadline you have specified.
3.3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4. Our Products. We provide the products in good faith but give no warranty or representation that the content and courses are accurate, complete or up-to-date or that they will meet your requirements, nor that the content does not infringe the rights of any third party. None of the content of any courses shall constitute legal advice. We accept no responsibility or liability for your use of the products and content and your use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programmes, we accept no liability for them. We do not warrant that defects in the products will be corrected.
4. Your Contract With Us
4.1. Your use of and access to our products is subject to the following conditions:
4.1.1. you agree to use the products in a way which does not infringe the rights of anyone else or restrict or prevent anyone else’s use and enjoyment of the products;
4.1.2. you agree not to ask for, collect or harvest any personal data of any other user of the products;
4.1.3. you will not copy, reproduce, create derivative works of, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained in the product for any other purposes other than as permitted by these Terms without our prior written consent of Mediator Academy.
5. Rights To Make Changes
5.1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6 Your rights to end the contract).
6. Our Rights To Make Changes
6.1. The form and nature of products and online content and courses which we provide may change from time to time without prior notice to you.
6.2. We may stop (permanently or temporarily) providing the products to you or to other customers generally for whatever reason, at our sole discretion, without prior notice to you.
6.3. We may change the product: (a) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
6.4. We may update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
7. Your Rights To End The Contract
7.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
7.1.1. If you have just changed your mind about the product, see clause 7.2. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.
7.1.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (b) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (c) you have a legal right to end the contract because of something we have done wrong.
7.2. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.3. Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Glyndwr Limited of 37 Netherbury Road, London, W5 4SP to ALL its customers.
7.4. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 9.2):
7.4.1. Your Rights under the Consumer Contracts Regulations 2013: 14 day period to change your mind. Consumer to pay costs of return.
7.4.2. Glyndwr Media Limited goodwill guarantee: 14 day period to change your mind and we'll pay the costs of return.
7.5. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. (a) Have you bought digital content for download or streaming , if so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming.
7.6. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
7.7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then: (a) Your refund will be made within 14 days of your telling us you have changed your mind.
8. Our Rights To End The Contract
8.1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if: (a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.
9. If There Is A Problem With The Product
9.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team by writing to us at [email protected] or 37 Netherbury Road, London, W5 4SP.
9.2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
9.2.1. Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is digital content , for example a mobile phone app or a subscription to a music streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
126.96.36.199. if your digital content is faulty, you're entitled to a repair or a replacement.
188.8.131.52. if the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back
184.108.40.206. if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
220.127.116.11. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013). If your product is services, for example, a support contract for a laptop or tickets to a concert, the Consumer Rights Act 2015 says:
18.104.22.168.1. you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
22.214.171.124.2. if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
126.96.36.199.3. if you haven't agreed a time beforehand, it must be carried out within a reasonable time.
188.8.131.52. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
10. Price And Payment
10.1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct.
10.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10.3. When you must pay and how you must pay . We accept payment with all major credit and debit cards. You must pay in full before you can access any products purchased.
10.4. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
11. Our Responsibility For Loss Or Damage Suffered By You
11.1. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
11.2. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. How We May Use Your Personal Information
12.1. How we will use your personal information. We will use the personal information you provide to us: (a) to supply the products to you; (b) to process your payment for the products; and (c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
12.2. We will only give your personal information to other third parties where the law either requires or allows us to do so.
13. Customer Obligations
13.1. By purchasing any of our products, you agree that you:
13.1.1. are, and will continue to be, registered only once and will not set up multiple accounts;
13.1.2. will not let anyone else use your login details;
13.1.3. will not cheat on any assignment or exam relating to the content and courses, nor share solutions to assignments or exams; and
13.1.4. will notify the Course Director of the relevant information immediately if you become aware of any other customer cheating or breaching these Terms.
13.1.5 you acknowledge that if you wish to re-sit of any course assessment you will pay the relevant administration fee for the re-sit.
13.2. Breach of paragraph 13.1.1, 31.1.2 or 13.1.3 will result in removal of access to the product.
14. Other Important Terms
14.1. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.2. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.3. Which laws apply to this contract and where you may bring legal proceedings. If you have a dispute with us, we’ll always try to sort things out if you contact our Course Director and follow the steps in our complaints procedure. If you are not happy with the resolution, Alternative Dispute Resolution is available, including online dispute resolution at http://ec.europa.eu/consumers/odr/
14.3.1. If you wish to go to court, these terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.